Service Delivery Manager/ Project Manager
Job ID: 19790 • Location: Barcelona, Spain • Hybrid Contract: Permanent, full-time

About us
devicenow offers Device as a Service for workplace IT hardware on a integral scale.

Your role in the team
As a Service Delivery Manager / Project Manager, you support the successful delivery of services and projects for our customers. Working closely with experienced colleagues, you help coordinate customer requests, monitor service performance, and contribute to maintaining high service quality while building strong customer relationships.

Your responsibilities

Act as a first point of contact for customer inquiries related to operational and project topics

Own the service delivery performance to ensure quality, efficiency, and customer satisfaction

Identify opportunities for process and service improvements

Lead project transitions and contribute to a smooth handover into Business As Usual (BAU) operations

Coordinate with internal teams to resolve operational issues and ensure timely follow‑up

Prepare service reports, project updates,



and customer presentations

Maintain documentation and track customer feedback and action items

Provide day‑to‑day support to customers throughout their service lifecycle

What we expect from you

2+ years of experience in Service Delivery Management and/or Customer Project Management

Excellent verbal and written communication skills in English

Initial experience or strong interest in project management, service delivery, or customer‑facing roles

Good organizational skills and ability to manage multiple tasks and priorities

Proactive mindset with a willingness to learn and take ownership of assigned tasks

Customer‑focused attitude and strong interpersonal skills

Ability to work effectively in an international team environment

German and/or Spanish language skills are considered a strong advantage

Benefits

Opportunity to work in a rapidly expanding industry with unique career opportuniti

📌 Service Delivery Manager/ Project Manager (Madrid)
🏢 DeviceNow Solutions
📍 Madrid