About the Role
Join Perk as a key member of our Customer Care team, where you will play a pivotal role in delivering exceptional customer experiences. As a representative of Perk, you’ll help resolve a variety of inquiries, provide insightful support, and ensure every interaction contributes to our commitment to excellence.

In this role, you’ll collaborate with cross‑functional teams and learn our ever‑evolving product suite, helping customers navigate their needs while upholding our values of transparency, empathy, and efficiency.

What You’ll Do

Respond to customer queries via email, chat, and phone in a timely and knowledgeable manner

Troubleshoot and resolve issues while providing accurate information and following up as needed

Document interactions and escalate complex cases to the appropriate teams

Ownership of incoming requests from customers, including the creation of tickets for the internal organization

Ownership for tracking‑to‑resolution of recorded incidents or bugs

Answering and handling customer inquiries for our customers in Germany, Switzerland,



and the rest of Europe

Internally, you’re the first point of contact for knowledge on the operational use of our software

What We’re Looking For

Background in finance and or accounting is a strong plus

Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus

Ability to handle a variety of tasks at a high frequency

Structured and detail oriented approach to work

Fluency in English and German , additional languages are a plus

What We Offer

Receive competitive compensation and equity ownership in Perk

Rest and recharge with our generous allocation of vacation days plus public holidays

Take control of your physical health with your choice of private healthcare or a gym allowance

Know that your loved ones are protected financially through your Life Insurance if the worst were to happen

Join our unforgettable Perk events, inc

📌 Customer Care Specialist (Madrid)
🏢 Traveltechessentialist
📍 Madrid