The performance manager is responsible for customer retention by pro-actively interacting with dealerships to assist with maximizing the products Return on Investment (ROI) through effective utilization and use of the software.The Performance Manager will be responsible for managing accounts via telephone and in-person visits to drive customer engagement.
Location
Nationwide
Job Number
1712964
Brand
VinSolutions
Key Responsibilities
Effectively manage the progress and results of accounts assigned (retention)
Engage in high profile level activity across strategic client groups
Build and develop strong working relationships with customers and all users in the dealerships
Work with 'at risk' clients and determine action plan to turnaround and retain
Demonstrate "ownership" of account by responding to client requests in a timely and urgent manner
Monitor and analyze account performance and trends to determine adjustments to dealer expectations, goals and objectives in order to achieve results
Utilize standardized methods provided to closely monitor system 'red flags' and emergencies with clients and take immediate action
Determine needs for additional 'value resource' in order to maintain success of client progress/results
Work with, contribute and manage the action(s) required to turnaround 'cancelled' accounts
Effectively manage time and activity to successfully engage with every client at least once per month
Perform WebEx meetings each work day to meet target goals
Construct and communicate summary reports with appropriate documentation
Engage and participate in the exchange of 'best practices' across entire Performance Management team
Qualifications
Education & Specialized Knowledge
HS Diploma/GED Equivalent required
7 + years' of progressive and successful experience in retail automotive management
Retail automotive preferably at the management level
B2B or outside sales account management in a like and relevant environment
Dem
📌 Performance Manager (Madrid)
🏢 DealerRefresh
📍 Madrid
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