Who we are
Ilkari is a privately-held start-up based in Dublin, Ireland. We deliver hyper-private scale innovation and technology to safeguard and secure data, enabling true data sovereignty even as the pace of change accelerates. Our best-in-breed sovereign technology delivers privacy and control over where companies’ data resides, where it flows, and how it’s accessed.
We’re here to rewrite the story of data sovereignty – empowering innovators, pioneers and visionaries to make their mark. We believe the sky is not the limit. We strive for the perfect balance of simplicity and excellence in everything we do, and we’re looking for people who are ready to join our journey and rewrite the story of data sovereignty.
Role overview
The Product Operations Lead – Domain Services enables the
reliable, scalable, and compliant operation of domain products
by owning
cross-functional operational complexity that spans
Product Management, Engineering, Support, Finance, Security, Legal, Procurement, and external partners such as registries, resellers, and vendors.
This role focuses on the
continuous improvement of product-adjacent operational processes , including (but not limited to) domain lifecycle events such as registrations, renewals, transfers, suspensions and recoveries; supplier and registry onboarding and performance management; regulatory and accreditation readiness (e.g. ICANN requirements); and platform operational readiness from a product and partner integration perspective. It acts as the
coordination and enablement layer , ensuring that complex, multi-team initiatives and systemic issues are aligned, prioritised, and resolved efficiently, while execution remains with the appropriate delivery teams.
The role is internally and partner facing, strategic in nature, and distinct from Service Desk, Incident Management, and Change Management functions. It does not own customer ticket handling, incident execution, or release delivery, but ensures those functions ar
📌 Product Operations Lead (Madrid)
🏢 Ilkari
📍 Madrid