Who are we?
SupportYourApp is a general Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a

Customer Support Consultant

today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

Provide high-quality customer support via chat, email, and phone

Support customers with order status, delivery information, and product-related questions

Build strong and lasting customer relationships

Handle customer inquiries and feedback

Provide valid, accurate information and solutions to customer requests





Understand customers' needs and deliver constructive feedback to the management team

Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role:

Fluent in Danish (C1 level or higher) and excellent English communication skills (at least B2 level)

At least 6-12 months of support experience

Comfortable working with high ticket volumes

Positive, proactive and responsible attitude

Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus:

Experience in e-commerce or product-based customer support

Benefits

Fixed schedule: Monday - Friday: 9 AM - 5 PM CET

Opportunity to cooperate fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Balance between project

📌 (Danish & English) Customer Support Consultant (Remote)
🏢 SupportYourApp
📍 Madrid