Summary
Start your international career in Spain with a growing customer service team supporting integral customers in a professional and dynamic environment. We are looking for German and Spanish speaking Customer Service Advisors for onsite positions in Madrid and Valencia. This role is perfect for candidates who enjoy communication, customer interaction, and working in multicultural teams. You will receive professional training, career development opportunities, and long-term stability within an international company.

Only candidates with German, Spanish, and English language skills who are already located in Spain or willing to relocate to Spain will be considered. EU positions require local hiring conditions and onsite attendance according to operational needs.

Position Details

Position: Customer Service Advisor

Languages Required: German B2, Spanish, and English

Location: Madrid or Valencia, Spain

Work Model: Onsite

Start Date: May 2026

Work Schedule

Morning Shift: 07:00-16:00

Afternoon Shift: 14:00-24:00

Night Shift: 22:00-07:00

Responsibilities





Deliver professional customer support via phone, email, and chat

Assist customers with account, service, and product-related inquiries

Provide fast and accurate solutions while maintaining excellent service quality

Handle customer concerns with empathy and professionalism

Document all customer interactions correctly in internal systems

Follow internal procedures, quality standards, and compliance policies

Collaborate with different departments to resolve complex issues

Meet productivity and performance targets in daily operations

Communicate with customers in German and Spanish while using English internally when needed

Requirements

German language level C2 or higher is mandatory

Spanish communication skills are required

Good English communication skills are necessary

Minimum 1 year of experience in customer support, call center, banking support, or similar customer-facing roles

Strong communi

📌 German (Madrid)
🏢 JoB Trainingaching
📍 Madrid