The Role
Trifork is expanding its SAP Customer Experience practice and is looking for an experienced Senior SAP Customer Experience Consultant to join our international team.

In this role, you will help customers transform and optimize their customer‑facing processes across sales, service, and customer engagement. You will work closely with business stakeholders, project teams, and SAP to design and implement modern SAP CX solutions that deliver measurable business value.

As a trusted advisor, you will support customers throughout their digital transformation journey, from requirements gathering and solution design to implementation and go‑live.

What You'll Do

Lead SAP Customer Experience implementation and transformation projects

Conduct customer workshops, discovery sessions, and business process assessments

Gather and translate business requirements into scalable SAP CX solutions

Design and optimize end‑to‑end sales and service processes

Configure and implement SAP Customer Experience solutions

Support integration scenarios between SAP and non‑SAP applications





Collaborate with project managers, architects, developers, and customer stakeholders

Provide best‑practice guidance and strategic consulting to customers

Support presales activities, solution demonstrations, and proposal creation

Mentor junior consultants and contribute to the growth of Trifork’s SAP CX practice

Your Qualifications
MUST HAVE

Minimum 5 years of experience in SAP Customer Experience, SAP CRM, or related consulting roles

Strong implementation experience with SAP CX solutions

Proven track record delivering multiple end‑to‑end CX projects

Hands‑on experience with:

SAP Sales Cloud

SAP Sales Cloud Version 2

SAP Service Cloud and/or SAP Service Cloud Version 2

Deep understanding of:

Lead‑to‑Cash processes

Opportunity Management

Account & Contact Management

Customer Service Management

Sales Automation

Customer Engagement processes

Strong consulting, communication, and st

📌 Senior SAP Customer Experience (Madrid)
🏢 Trifork
📍 Madrid