Role & Purpose of the Position

To provide efficient and courteous customer care to existing and potential customers based in the Nordic Region (Finland/Sweden).

To provide the required office support for sales and support personnel.

Handling general enquiries from customers, sales.

Duties & Responsibilities

Manage the sales order process through to billing using SAP status reports, ensuring that corporate guidelines on the method of shipment are adhered to.

Ensure that sales orders are processed within agreed deadlines and that customers and the sales team are informed of delivery dates and any subsequent changes.

Liaise with Sales and Technical Support to ensure that all deliveries are carried out in line with customer expectations.

Liaise with Purchasing, Warehouse, Sales and Support to ensure timely dispatch of orders.

Ensure that quotations are raised by the sales team for any order to be processed.

Assist with the prompt resolution of customer queries and credit notes to aid the cash collection process.





Ensure that all Sales Representatives and/or customers receive a confirmation of order and that all details are checked to minimise errors in invoicing.

Assist with customer complaints and warranty issues to ensure customer satisfaction.

Ensure that subscriptions are invoiced timely and efficiently.

Ensure that all issued information, whether written or verbal, is both accurate and authorised.

Ensure that all work is carried out in accordance with the company's quality system.

Maintain a comprehensive filing system in SAP.

Archiving and disposal of aged records in accordance with company policy.

Other duties as may be required by the Team Leader or Operations Manager.

Education / Qualifications / Experience

Ability to build and maintain relationships with key customers.

Experienced in using SD, MM and Supply Chain SAP modules (R/3 or HANA).

Excellent communication skills, both verbal and written.

Excellent PC skills including MS Office sui

📌 Customer Care Coordinator – Nordic Region (Madrid)
🏢 Leica Geosystems
📍 Madrid