(native Slovak) Chat Support Consultant, crypto (Remote)
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Who are we?

SupportYourApp is a general Support‑as‑a‑Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a

Chat Support Consultant

today and thrive in a multicultural and multilingual environment while enjoying your home office.

What you will do:

Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints

Build strong and lasting customer relationships

Handle customer inquiries and feedback

Provide valid, accurate information and solutions to customer requests

Maintain up‑to‑date knowledge of the company's trading platform and general market conditions





Understand customers' needs and deliver constructive feedback to the management team

Continuously seek ways to improve team performance and work efficiency

Be part of a fast‑paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role:

Native Slovak speaker and excellent English communication skills (at least C1 level)

At least 6‑12 months of live chat support experience, preferably in crypto or financial services

Basic financial knowledge or payment/banking experience

Crypto industry knowledge

CRM experience in Salesforce

Strong analytical, logical thinking, and problem‑solving skills

Positive, proactive and responsible attitude

Personal computer (at least 8 Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus:

Basic financial knowledge or payment/banking experience

Benefits:

Flexibl

📌 (native Slovak) Chat Support Consultant, crypto (Madrid)
🏢 SupportYourApp
📍 Madrid