Implementation Project Manager

ServiceChannel is the leading cloud‑based platform for Facilities Management and Maintenance operations. The Implementation team is seeking a Implementation Project Manager with strong Facilities Management domain expertise to lead customers through successful deployments of the ServiceChannel platform. This role owns the full implementation lifecycle for new and existing customers and ensures the solution reflects real‑world facilities, maintenance, and vendor‑management workflows.
Key Responsibilities

Serve as a functional and domain expert on ServiceChannel, with a strong understanding of facilities management, maintenance operations, and multi‑site service delivery
Lead customer discovery sessions to understand facilities workflows, service models, vendor structures, and operational constraints
Translate facilities and maintenance requirements into detailed project plans aligned with scope, budget, and delivery timelines
Guide customers through configuration, training, testing, and go‑live with a strong focus on real‑world operational adoption




Communicate technical and functional concepts clearly to both technical and non‑technical stakeholders, including facilities and operations leaders
Build strong working relationships with cross‑functional teams (Customer Success, Product, Engineering, General teams) and provide delivery leadership
Deliver end‑to‑end client support, including configuration recommendations, platform training, and integration support
Troubleshoot complex functional and technical issues related to facilities workflows, vendors, and service execution
Manage customer and internal resources to meet milestones and ensure predictable, high‑quality delivery
Participate in cross‑functional initiatives to advocate for facilities‑driven customer needs and continuously improve the client experience
Mentor junior project managers on implementation methodology, facilities best practices, and customer engagement
Required Ski

📌 Implementation Project Manager (Madrid)
🏢 Fortive
📍 Madrid