Opportunity
Exciting times here at Nutanix as we are expanding our EMEA team in Barcelona

Our Values
Hungry, Humble, Honest, with Heart
Meet Your Team
Here at Nutanix, we support our customers with passion and teamwork. Fast reactions and strong focus on customer satisfaction guide everything we do, and our NPS score reflects this commitment. Our team is made of talented engineers from different countries and cultures. They act as true customer advocates and work closely with Engineering, Field, and Sales teams. Learning is part of our daily routine, and everyone aims to grow into a Hybrid Cloud expert.

Your Role

Lead and mentor a team of high-performing Technical Support Engineers, promoting a customer‑focused approach

Oversee and manage the team handling complex escalations

Document and report on team performance and escalations for transparency and accountability

Build relationships with diverse teams across the organization to facilitate effective cross‑collaboration

Achieve certification of the entry‑level Nutanix technical certification within the first 6 months





Ensure the team is performing at the highest possible level by prioritizing tasks, managing conflicts, and handling pressure effectively

What You Will Bring

Minimum of 5 years in support roles with at least 3 years in management of Support Engineers

Strong people management and team leadership capabilities

Technical background to understand engineering work and support complex issues

Experience in handling escalations and leading general projects

Strong communication skills across diverse stakeholders and departments

Excellent emotional intelligence and conflict management skills

Fluency in English; proficiency in additional languages is a plus

Familiarity with Nutanix technology, hyper‑converged infrastructure, and cloud‑native technologies is desirable

What We Offer

Hybrid work setup with at least three days per week in the office, Glorias area, Barcelona

Weekly team meetings and d

📌 Manager, Worldwide Support (Madrid)
🏢 Nutanix
📍 Madrid