Love travel tech and solving operational puzzles?

Join the integral

DERTOUR DMC network

and help keep millions of travel experiences running smoothly.

DMC Application Support (m/f/d)
Travel Technology | International Operations | Europe / Mediterranean / North Africa
Every year, around

4 million travellers

rely on DERTOUR’s global DMC network for their experiences in destinations worldwide.

Behind every hotel booking, transfer and excursion sits a complex operational system landscape that keeps travel running smoothly.

As

DMC Application Support , you ensure the stability and performance of these mission-critical systems. Acting as the central interface between our Destination Management Companies and external system providers, you help resolve issues quickly and continuously improve our operational technology landscape.

Location
This role can be based in

any European, Mediterranean or North African destination where a DERTOUR DMC operates

(for example Palma de Mallorca, Antalya, Iraklion, Tunis or Hurghada), with alignment to European working hours.

Your Mission





Provide application support for operational travel systems used by our DMC agencies

Analyse and troubleshoot system or process issues

Act as key liaison between DMC agencies and third-party system providers

Manage ticket communication and escalation processes

Support system functionality, configuration and data quality

Identify recurring issues and drive process or system improvements

Support system trainings together with internal teams and external partners

Contribute to international projects across the DMC network

Your Profile

Experience in the

tourism or travel industry

Understanding of

DMC operations or travel system environments

is a strong advantage

Background in

application support, system support or technical customer support

Strong analytical and problem-solving skills

Ability to prioritise and work in dynamic operational environments

Excellent communication and coor

📌 DMC Application Support (Madrid)
🏢 DERTOUR DMC Network
📍 Madrid