MLB – Major Loss Builders | Property Insurance Repairs with Purpose

From emergency make-safes to the full reconstruction of homes, commercial buildings, rural properties and more — Major Loss Builders is WA's trusted name in insurance building repairs. Fires, floods, storms or cyclones — if it's damaged, we've got it covered.
With rapid growth and increasing demand, we are seeking an experienced and proactive Admin Manager to assist our administration operations, drive team performance, and ensure an exceptional client experience across all claims.
Why Join MLB?

We're a high-energy, high-performance team who show up with purpose and pride every day.
Join a business that's shaking up the industry with innovation and integrity
Thrive in a fast-paced environment where your leadership makes a real impact
Lead a passionate team committed to helping people in their most vulnerable moments
Enjoy a strong team culture that values growth, support, and performance
The Role: Admin Manager

This is a leadership role,



responsible for managing claim expectations and supporting building supervisors across the life cycle of insurance claims. You'll ensure compliance with client KPIs, streamline workflows, and foster a culture of accountability and excellence.
Key Responsibilities:

Track, analyse and ensure compliance with MLB's key performance indicators (KPIs) for role requirements and your allocated building team
Direct and coordinate your designated building team through all stages of claims and assessments — ensuring quality control, project timelines, and contractual obligations are met, with customer satisfaction as a top priority
Administer jobs within MLB systems — keeping records updated, documents accurately maintained and categorised, and all status changes and communications correctly logged
Monitor, review, and authorise job and subcontractor invoicing in line with delegated financial authorities
Provide high-level communication to clients, maintaining contact throu

📌 Administration Manager | Full-Time (Madrid)
🏢 AT
📍 Madrid