Head of Guest Experience (Madrid)

Head of Guest Experience (Madrid)

15 ago
|
Yacht Crew Recruitment & Training (YCRT)
|
Madrid

15 ago

Yacht Crew Recruitment & Training (YCRT)

Madrid

This is an exciting opportunity to join an exclusive ultra-luxury private estate in the Caribbean, dedicated to delivering exceptional, discreet and highly personalised experiences for principals and their guests.

Job Details

Job TitleHead of Guest Experience

Salary40,000 USD

ContractPermanent

Start DateASAP

This is an exciting opportunity to join an exclusive ultra-luxury private estate in the Caribbean, dedicated to delivering exceptional, discreet and highly personalised experiences for principals and their guests.

We are looking for an experienced Head of Guest Experience to lead the guest-facing hospitality operation.

This is a senior, hands-on leadership role for someone with a strong food & beverage background who thrives on delivering exceptional guest experiences. You will oversee the guest experience team and take full responsibility for the food and beverage offering, from pre-arrival planning through to on-site delivery, ensuring service standards, menus, beverage programmes, events and evening experiences are executed to the highest level.





This position is idóneo for a polished hospitality professional who enjoys leading from the front, creating memorable experiences and inspiring a high-performing team.

Package & Benefits

Competitive salary + tips/service charge

Accommodation and meals provided

Return flights

Medical cover

Ongoing training and development opportunities

Key Responsibilities

Lead and inspire the Experience team, setting exceptional service standards.

Take ownership of all food & beverage experiences, including dining, bar service and special events.

Develop new dining concepts, beverage programmes and memorable guest experiences.

Train and mentor the team on service standards, cocktails, wine knowledge and guest engagement.

Lead pre-arrival planning, including menus, beverage selections, dietary requirements and guest preferences.

Manage beverage inventory, stock takes and ordering.

Ensure menus, guest materials and

📌 Head of Guest Experience (Madrid)
🏢 Yacht Crew Recruitment & Training (YCRT)
📍 Madrid

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