15 ago
|
Transcom
|
Madrid
Business Manager
Location: Spain, Alicante
Job category: Operations Leadership
Language: English, Spanish, German, Dutch
We're CX fanatics, as passionate about our clients as their fans are. That's why the world's most-loved brands trust us. Now, we're looking for a skilled Business Manager to lead strategy and foster key client relationships.
Join us as a Business Manager As Business Manager at Transcom you will:
Build trust with the client
Be responsible for P&L; that you manage
Ensure client satisfaction
Empower and coach your team leaders to build world class teams
Control, monitor, report on and analyse relevant KPIs
Ensure high employee satisfaction by building trust in the team
Ensure a smooth and profitable operation
Ensure that targets are set for each employee
What's in it for YOU
Opportunity to further develop your skills and career in a highly dynamic international team
The challenge to lift your own project to a higher level
The opportunity to enrich the quality of the project with your experience
A positive working atmosphere
Permanent work contract
Corporate benefits and discounts
To be successful in this role you:
Have 3+ years of experience in customer service and contact center support
Possess 2+ years of experience in leading complex teams
Are experienced in BPO/contact centres
Demonstrate leadership and management skills
Are "hands on" with a "doer" approach
Are able to keep calm, work under pressure and to deadlines
Take ownership
Communicate well at all levels
Are analytical and a problem solverCan work in a team and independently
Have English at C1 level and Spanish at B1. Either Dutch or German language skills would be a real bonus
The closing date for applications is Friday 7th August 2026.
What Life at Transcom is like? At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skill
📌 Business Manager (Madrid)
🏢 Transcom
📍 Madrid