Role Overview
The Service engineer core task is to support the L1 Service level with technical knowledge, report bugs and direct contact with key account partners.

Responsibilities

Monitoring service team ticket, L1 support and advise

Share best practices and coach the team

Constant improvement and maintaining of the internal system

Identify locks that require follow-up or investigation

Develop interdepartmental communication ways

Ensure the documentation and communication of the processes, policies, and procedures for obtaining the correct, timely and cost-effective IT support

Direct the vision for continuous improvement of services with an emphasis on proactive planning, promoting a consumer-focused support culture, and improving the accountability of delivering effective and efficient services

Product and process training, support with L1 onboarding

Support key account partners on a daily basis

Requirements

Embedded systems knowledge. Able to connect remotely to them and get the system locks

Analytic vision

Ticketing and reporting systems knowledge, Salesforce,



Jira,…

Incident Management

Excellent interpersonal skills

Good practice management for quality of service delivery

Availability to travel based on business needs

Experience dealing with clients

Fluent Dutch (native level) and good command of English (working proficiency).

Is a plus additional languages

Desired

IT knowledge. Remote operations, Wifi, Bluetooth…

ITIL certification will be assessed positively

Benefits

Adaptable working hours

Hybrid work schedule and half Fridays

First-class private health, dental, and life insurance after your first month at Wallbox

Flexible compensation tickets valid for transportation, childcare, and restaurant/food delivery apps

Variety of breakfast and lunch dishes, every day, at a discounted price at our canteen

At Wallbox, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sex

📌 Technical Support (Madrid)
🏢 Wallbox Chargers
📍 Madrid