Renewals Representative, Regional Accounts, DACH
The Renewals Representative, Regional Accounts, DACH, is responsible for executing end-to-end renewal motions to protect and expand the existing customer base in the DACH region. They streamline workflows, minimize manual touches, and engage in customer procurement interactions. As they progress through levels, they evolve from performing routine tasks under supervision to leading strategic initiatives and influencing organizational practices. Their work ensures customer satisfaction, retention, and growth through seat expansions and proactive engagement.

Key Responsibilities

Execute End-to-End Renewal Motions: Own and streamline renewal workflows, minimizing manual effort and ensuring timely execution

Close Renewals: Protect the existing customer base by closing renewals accurately and efficiently

Drive and Close Seat Expansions: Sell additional seats to existing buyers at time of renewals, leveraging playbooks and cross-functional strategies

Monitor Auto-Renewal Status:



Track and intervene when auto-renewals are disabled to prevent churn

Customer Procurement Interaction: Collaborate with procurement teams to ensure smooth renewal execution

Provide Feedback: Share insights into products and packaging based on customer interactions

Skills

Time Management: Efficiently manage high-volume renewal cycles and optimize workflows

Customer First: Prioritize customer satisfaction and retention through proactive engagement and policy development

Communication: Apply and lead communication strategies to secure renewals and influence stakeholders

Negotiation: Engage in and lead negotiation tasks, applying creative and strategic techniques

Technical Proficiency: Use CRM and renewal tracking systems to automate workflows, analyze data, and flag exceptions

Languages: Fluent German and English required, French & Italian would be a plus

Performance Metrics

Renewal rate and retention metrics

Volume and value of seat ex

📌 Account Based Renewals Rep, DACH (Madrid)
🏢 Merantix
📍 Madrid