We’re seeking an experienced Regulatory Case Specialist to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage consumer regulatory complaints directly reporting to the VIP Customer Communications Team Lead.

What you will do:
The Role’s Key Responsibilities

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the general company project and its customers. As a Regulatory Case Specialist in the Communications team, you will be in charge of:

Manage legal customer complaints such as consumer organisation files, customer court cases and regulatory consumer cases;

Manage data protection consumer rights cases;

Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service;

Support other VIP tasks such as VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members;





Support VIP Communications projects by collaborating with the team members when required;

Measure, analyse and report on the results of initiatives.

Required Qualifications:

Background in Tourism will be required in your daily work;

Used to work with CRM tools;

Ability to work with G-suite;

Excellent writing and communication skills, you should be able to work with legal vocabulary and have excellent grammar at a native level in French;

Proficient level of English is a must and Spanish is a plus.

What you need to succeed:
Job Requirements

Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:

Personal skills:

Passionate for the travel industry;

Acute sense of judgement, tact, diplomacy and crisis communication;

Analytical capacity, problem-solving mindset and organised;

Customer-oriented, used to o

📌 Regulatory Case Specialist (Madrid)
🏢 Traveltechessentialist
📍 Madrid