Overview
Head of International Reservations & Tour Operator Relations

(Zanzibar & Vietnam Portfolio)

We are looking for a commercially driven Head of International Reservations & Tour Operator Relations to lead and scale our integral reservations strategy with a strong focus on tour operators, DMCs, and B2B distribution across Zanzibar and Vietnam.

This role sits at the intersection of Reservations, Revenue Management, and Sales, ensuring optimal conversion, efficient operations, and strategic alignment with key international partners.

The position requires a deep understanding of group dynamics, allotments, series business, and contracting, as well as the ability to maximize profitability across different source markets.

Key Responsibilities
Tour Operator & B2B Strategy

Manage and optimize relationships with international

tour operators, DMCs, and wholesalers

Oversee contracting conditions: NET rates (STO), release periods, allotments, overrides, and group conditions

Control and optimize series and group bookings ,



ensuring correct allocation and avoiding displacement of higher-yield segments

Identify opportunities to grow strategic markets (Europe, Middle East, emerging markets)

Reservations & Conversion

Lead the international reservations team handling

B2B and B2C bookings

across all properties

Ensure fast and accurate handling of

group requests, rooming lists, amendments, and special conditions

Optimize conversion of inquiries from tour operators and agents

Implement structured workflows for pre-invoicing, deposits, and payment follow-up

Revenue & Inventory Coordination

Align closely with Revenue Management to control

inventory allocation between FIT, groups, and series

Monitor booking pace, pickup, and demand by market

Ensure correct application of pricing strategies per segment and seasonality

Support ADR growth while maintaining occupancy targets

Operational Excellence

Standardize SOPs across Zanzibar and Vietnam

Ensure correct handli

📌 Head of International Reservations (Madrid)
🏢 Cristal Resort Zanzibar
📍 Madrid