Job Description
Pioneer of online flash sales since 2001 and key player in European e-commerce,

Veepee

collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty, Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.

As a Support & Development Engineer, you will join the Support L2 team, a transversal function that acts as a bridge between support agents and L3 development teams. The role combines 50% advanced incident resolution and 50% development of small features, internal tools, and automations, with the goal of increasing the support team's technical autonomy.

Tasks
Support (50%)

Resolve advanced L2 tickets: database usage, SQL queries, source code review

Investigate complex incidents, access the code, and understand how it works

Apply targeted code changes to resolve incidents

Standard ticket management: validate, qualify, and track incidents through to resolution





Provide second-line support to users and other support teams

Manage and maintain product catalog/taxonomy attributes across internal platforms

Modify and administer Freshdesk at the scripting/code level

Keep technical documentation up to date: L2 articles, specifications, user guides for bug fixes and new features

Development (50%)

Create endpoints for the team's internal platforms and tools to streamline manual L3 tasks

Fix bugs and handle small development tasks across the team's product scope (PHP and/or .NET)

Build internal support tools

Develop AI-powered tools for Support (MCP projects)

Contribute ideas and prototypes for applying AI to support processes

Must Have Skills

Knowledge of PHP with frameworks like Symfony or C# and .NET Core frameworks

Strong knowledge of SQL (joins, diagnostic queries) and familiarity with PostgreSQL

Ability to read/understand code and troubleshoot to elimi

📌 Application - Support & Development EngineerFreelance (W/M/X) (Madrid)
🏢 Veepee
📍 Madrid