Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

About the job
If you’re here, it’s because you’re looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. Together we revolutionize the way people connect with their everyday needs,



from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

Your mission
As a Rider Support Specialist for our Internal Fleet, you will play a key role in ensuring an outstanding experience for our riders by managing support requests and transforming insights into operational improvements.

You won’t just solve tickets — you’ll identify patterns, detect pain points, and help us build better processes for our courier ecosystem.

The journey

Manage and resolve rider support requests through our internal ticketing tool with speed and quality

Act as a key point of contact for internal fleet riders, ensuring a smooth and reliable experience

Identify recurring issues and elevate them with actionable insights

Proactively suggest and implement process improvements based on rider feedback

Collaborate wit

📌 Rider Support Specialist (Madrid)
🏢 Delivery Hero
📍 Madrid