Overview
The Key Account Manager is responsible for managing, retaining, and growing assigned key customer accounts within a defined market or region. This role serves as the primary commercial interface between the customer and the organization, ensuring customer requirements are clearly understood and met through coordinated internal execution. The position drives revenue growth from existing accounts by identifying value-added opportunities, strengthening long-term partnerships, and aligning packaging solutions with customer, operational, and sustainability objectives.
Responsibilities
Own and manage relationships with designated key accounts, acting as the primary point of contact for all commercial matters.
Develop account strategies and plans to drive revenue growth, margin improvement, and long-term customer retention.
Identify and pursue upselling, cross-selling, and value-added solution opportunities aligned with customer needs and market trends.
Coordinate cross-functional teams (Sales, Quality, R&D;/PLM, Customer Service, and Supply Chain)
to ensure consistent execution and issue resolution.
Lead the resolution of customer complaints, quality issues, and service challenges, balancing customer expectations with internal capabilities.
Support customer sustainability objectives by promoting responsible packaging solutions and innovations.
Monitor account performance, service levels, and customer satisfaction metrics; take corrective actions as required.
Ensure compliance with pricing guidelines, commercial policies, quality standards, and safety requirements.
Contribute market, customer, and competitive insights to support strategic planning and continuous improvement initiatives.
Qualifications
Bachelor’s degree in Business, Sales, Marketing, or a related field.
Experience in account management, sales, or customer-facing roles, preferably in manufacturing or packaging.
Required Skills
Knowledge of packaging products, materials, and applications.
Familiar
📌 Key Account Manager (Madrid)
🏢 Amcor
📍 Madrid