Are you a customer‑oriented professional with a passion for delivering exceptional experiences? Do you bring high energy, a dynamic mindset, and a drive to excel in everything you do? Do you thrive in fast‑paced, action‑oriented environments?

If so, this role is made for you

You’ll be joining an outstanding team that is deeply committed to providing world‑class service to our customers.

What We Offer
At

Maersk , you’re in the driver’s seat of your career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally. We offer a dynamic global career at the heart of world trade, giving you the opportunity to make a meaningful impact on a general scale.

With a presence in

130+ countries , you’ll have the chance to explore diverse career paths across borders, cultures, and disciplines. Wherever your ambitions lie, Maersk can help you get there.

We invest in our people through cutting‑edge development programs, competitive benefits, and a culture that celebrates performance and collaboration.



Our employees are the foundation of our customer‑centric mindset and global success.

Responsibilities

Manage and monitor the end‑to‑end shipment process

Coordinate with various stakeholders involved in shipment handling

Orchestrate the overall flow of shipments to ensure seamless execution

Provide value‑adding business solutions through strong process understanding

Resolve customer and stakeholder queries promptly and professionally

Maintain a customer‑centric approach, preventing errors and ensuring continuous improvement

Prepare and submit documentation accurately and on time

Support cross‑sell and up‑sell initiatives and contribute to customer retention

Adhere to SOPs and IOPs during daily operations

Identify process deviations and proactively communicate them

Respond to inquiries promptly and escalat[e] issues when required

Maintain effective communication, including participation in client calls

Record and report performance

📌 Customer Experience Consultant (Madrid)
🏢 Damco Spain
📍 Madrid