Your responsibilities and tasks

Answer phone calls and manage customer requests, distributing calls to the appropriate team if needed. Receive customer requests via email and manage them.

Distribute requests from the shared customer service inbox to colleagues in the department.

Manage quotations: receive requests, create quotations, follow up on acceptance and act on superior instructions.

Order Management: create sales orders, purchase goods for the central warehouse and follow up on delivery.

Coordinate order delivery tracking with Supply Chain & Logistics.

Administrative management of service requests: register requests in the system, assign initial date and technician based on availability and area geographic.

Invoicing of services: produce proforma and final invoices after verifying documentation and data; track and receipt of orders for billing; issue credit notes in compliance with approval guidelines.

Manage maintenance contracts: register contract info, control intervention dates, update materials list during term; bill accordingly.





Manage incidents that arise during each phase of the “order to cash” process until resolution.

Travel management for technicians and other colleagues.

Your profile and qualifications

Studies in Administration & Finance.

Minimum 1–2 years of experience in a back‑office department (Order Manager role).

Training, knowledge and experience in administration.

Experience as part of a project‑management team is valuable.

Leadership personality experienced in leading high‑performance production organizations.

Spanish (Native).

English (Advanced); Portuguese would be an asset.

High performance and result orientation.

Convincing personality capable of pushing for results despite resistance.

Ability to communicate with all levels within the organization.

We offer

Attractive compensation package aligned with experience and responsibilities.

Private health insurance plan.

Employee Assistance Program.

Adaptable workin

📌 Order Management Specialist (Madrid)
🏢 Gea Group
📍 Madrid