About The Miiro Borneta Hotel
The Miiro Borneta boasts 92 rooms, an atmospheric restaurant with open‑plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vista for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, the Miiro Borneta Hotel invites you to discover the charms of the Ciutat Vella.

About the Role
As a Reservations Coordinator, you will play a key role in shaping the guest journey from the very first interaction. You will be responsible for ensuring an efficient, accurate, and commercially aware reservations process, while supporting the hotel’s revenue strategy and maintaining strong relationships with key partners.

This position reports directly to the Rooms Division Manager.

Reservations Executive
Key Responsibilities
Reservations Strategy & Operations

Oversee the end‑to‑end reservations process, ensuring accuracy, efficiency, and alignment with the hotel’s commercial strategy

Supervise and optimise reservation workflows,



identifying opportunities to enhance conversion and guest experience

Ensure all bookings, modifications, and cancellations are managed with precision and in line with brand standards

Maintain full accountability for data integrity across PMS and internal systems

Lead the handling of complex, high‑value, and VIP reservations, ensuring a personalised and seamless approach

Act as escalation point for reservation‑related challenges, ensuring swift and effective resolution

Revenue Optimisation & Inventory Management

Proactively drive revenue performance through strategic upselling, cross‑selling, and conversion optimisation

Collaborate closely with the Revenue team to align inventory, pricing, and availability with demand trends

Monitor pick‑up, pace, and booking patterns, providing insights and recommendations to maximise occupancy and ADR

Identify and resolve discrepancies in rates, availability, and system configurations

Support the execution of r

📌 Reservations Coordinator (Madrid)
🏢 Miiro Hotels
📍 Madrid