Overview
Odyssey Hotel Group is a fast-growing hotel operator in Europe. We partner with Marriott International, IHG Hotels & Resorts, and Accor to develop exceptional properties across brands. Our team emphasizes hospitality, attention to detail, and empowering our colleagues to excel in service.

The Position
As a Front Office Supervisor, your primary focus will be supporting the daily Front Office operations and ensuring an exceptional guest experience throughout every stage of the guest journey. You will assist in leading the Front Office team on shift, maintaining high service standards, and ensuring smooth and efficient operations while acting as a role model for the team.

Your Role as Front Office Supervisor
We are looking for a Front Office Supervisor who enjoys being at the heart of the operation. Someone who leads by example, stays calm under pressure, and knows how to create memorable guest experiences while supporting and motivating the team.

What You Will Be Doing

You supervise and support the Front Office team during daily operations and shifts





You ensure smooth check-ins, check-outs, room allocations, and guest requests

You lead by example and help maintain excellent service standards at all times

You handle guest complaints and special requests professionally and efficiently

You support onboarding, training, and coaching of new and existing associates

You coordinate with Housekeeping, Engineering, and F&B; to ensure seamless guest experiences

You assist with shift planning, cash handling, and operational procedures

You ensure that the lobby and Front Office areas are always organized and welcoming

You support the Front Office Manager with administrative and operational tasks when needed

What We Offer

A competitive salary based on market standards

A diverse, multicultural, and dynamic work environment

Discounted stays at Marriott hotels worldwide and all Odyssey properties

Up to 31 vacation days for a healthy work-life balance

Ongoing

📌 Labtwentytwo - Front Office Supervisor (Madrid)
🏢 odysseyhotelgroup
📍 Madrid