At Schneider Electric, we electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all. Our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Being an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization. Are you ready to lead the digital transformation to create a more sustainable world?

Essential Functions

Optimise FSEs allocated time and schedules to provide service to our customers in a timely fashion

Apply technical guidelines according to technical support information (Level 2) to provide the best quality service to our customers

Schedule maintenance visits, ad hoc business interventions, technical visits or audits initialized by Project, Enterprise & mid‑market or Services sales and Start‑ups in conjunction with the Project Department

Manage external partners services (quality, time etc)

Ensure customer database is kept up to date for future reference (for the service,



sales and project teams)

Coordinate and monitor spare parts, delivery and retrieval to provide the best service to our customers

Manage internal and external orders

Control customer credit worthiness

Create new customers in the database (reactive mode)

Create fixed price T&M; (Time & Material) for reactive mode intervention and validate

Qualifications

Technical qualification related to UPS (FP, Bachelor, Professional certificates)

3‑5 years equivalent experience in a related field.

Knowledge & Skills – Required

Strong computer skills such as word, excel, email etc.

Written – ability to communicate in a clear and concise manner with internal and external customers.

Fluent Spanish and intermediate English are mandatory.

Strong time management skills

Handles multiple and conflicting priorities and effectively prioritises tasks in a fast‑paced work environment.

Detail oriented

📌 Services Planner (Madrid)
🏢 Schneider Electric
📍 Madrid