The seasonal Operations Technical Specialist supports the operational readiness of H&R; Block’s seasonal tax office network. The role ensures offices are fully equipped, functional, and aligned with brand standards by providing hands‑on operational, technical, and logistical support. Working closely with District Operations Coordinators (DOCs), Technology Implementation Analysts (TIAs), and field leadership, you’ll play a critical role in successful office openings, daily operations, and seasonal closures.

Day to day, you’ll…

Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules and standards

Execute office setup activities, including planogram implementation, installation of window clings, lightboxes, and open signs, and confirmation of brand compliance

Perform custodial tasks to ensure offices are clean, organized, and ready for operation

Perform routine building maintenance such as replacing light bulbs and ceiling tiles, cleaning HVAC vents, repairing minor physical damage, resolving minor plumbing issues,



and conducting minor low-voltage electrical work

Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator

Install, remove, and support PC hardware across multiple office locations with guidance from DOCs and TIAs

Troubleshoot basic hardware issues and document incidents and resolutions within the case management system

Deliver supplies and materials to and from office locations in a timely and organized manner

Maintain accurate inventory of district resources, supplies, and computer equipment

Maintain up‑to‑date technical knowledge of supported products and systems

Partner with district leadership and technology teams to support office readiness goals

Participate in required training and complete other duties as assigned

Required Qualifications
Work Experience:

Ability to follow direction while exercising sound judgment in a field-based envi

📌 Seasonal, Operations Technical Specialist (Madrid)
🏢 H&R Block
📍 Madrid