Product Adoption Specialist

Customer Success · Barcelona, Spain (Hybrid) · EMEA

Position Overview
In the Customer Success organization, creating impactful experiences for our customers is our most important goal. We believe in a consistent, complete cycle of customer success that supports improved revenue and sustainable company growth. As we continue our business model transformation, driving continuous adoption of our technology is key to long-term customer value and partnership.

Responsibilities

Serve as the primary contact for customers during product activation — guiding them through login, user assignment, and project setup

Drive a high volume of quality engagements via phone, email, and other digital channels to maximize customer impact

Develop and execute onboarding and adoption strategies that increase customer value and product usage

Support customers through early product milestones, identifying and resolving friction points before they become risk

Analyze activation and usage data to identify trends, surface insights, and improve customer outcomes





Collaborate cross‑functionally with Sales, Channel Partners, and Support to drive customer success milestones

Document all customer activity and opportunities accurately in Salesforce

Minimum Qualifications

Fluency in English and German (written and spoken)

Experience in a customer‑facing role — Customer Success, Account Management, technical support, or similar

Familiarity with Autodesk Fusion or comparable D&M; tools (e.g. SolidWorks, CATIA, Siemens NX)

Proficiency in Salesforce or a similar CRM

Strong communication skills with the ability to explain technical concepts clearly to a range of audiences

Comfortable managing multiple customer accounts and priorities simultaneously

Preferred Qualifications

Additional fluency in French or Italian

Background in MFG, D&M;, PLM, or a related technical field

Experience with SaaS, cloud‑based software, or subscription business models

Knowledge of 3D

📌 Customer Success Specialist (Madrid)
🏢 Merantix
📍 Madrid