Overview
SupportYourApp

is a integral Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a

Chat Support Consultant

today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Responsibilities

Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints

Build strong and lasting customer relationships

Keep up with evolving tools and technology

Handle sensitive customer data with care and security

Apply the latest and greatest customer happiness practices

Maintain deep understanding of client solutions and meet KPI

Be a part of fast-paced environment requiring strong focus, commitment,



and adaptability to different shifts including weekends and holidays

Communicate with developers and cross-functional specialists

What you need to succeed

Native Finnish-speaker and excellent English communication skills (at least C1 level)

At least 6 months of live chat support experience, preferably in crypto or financial services

Basic financial knowledge or payment/banking experience is preferred

Crypto industry knowledge is a plus

CRM experience in Salesforce is an advantage

Strong analytical thinking and research skills

Positive, proactive and responsible attitude

Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Nice to have

CRM systems expertise

Benefits

Flexible schedule

Opportunity to cooperate fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Balance betw

📌 (native Finnish) Chat Support Consultant, crypto (Madrid)
🏢 SupportYourApp
📍 Madrid