Job Openings: Swedish Customer Support Representative, Barcelona

About the Job: Swedish Customer Support Representative, Barcelona
Are you passionate about delivering top-notch customer service?

We're looking for a Customer Service Representative who is fluent in Swedish to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast-paced and supportive environment.

What You’ll Do:

Assist Customers:

Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses.

Record Keeping:

Maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions.

Stay Updated:

Keep your knowledge current on our products and services tailored to individual customer needs.

Issue Escalation:

Identify and escalate potential service issues to senior team members when necessary.

Collaborate:

Work with your team on special projects and provide coverage for colleagues as needed.

Administrative Tasks:

Manage holiday,



sickness, and overtime records while participating in regular team meetings.

What We’re Looking For:

Language Skills:

C2/fluent in Swedish, both verbal and written, with a good level of English (minimum B2).

Experience:

At least 1 year of customer service experience, preferably in technical support.

Technical Knowledge:

Advanced understanding of signal path connectivity, wireless networking, and music/audiovisual products.

Customer Focus:

Strong aptitude for customer service with excellent listening skills and the ability to address customer needs.

Problem-Solving:

Ability to take ownership of customer calls, progressing them to resolution or escalating when needed.

What We Offer:

Competitive Salary:

Excellent remuneration package based on experience and performance.

Work Hours:

Monday to Friday, 09:00 AM - 06:00 PM.

Dynamic Environment:

Join a creative team with a positive and

📌 Swedish customer support representative, Barcelona (Madrid)
🏢 Cross Border Talents
📍 Madrid