Overview

We are Concentrix, the intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
Job Title: Exchange Customer Engineer (Bilingual)
Role Overview

We are seeking a highly skilled and experienced Customer Engineer specializing in Microsoft 365, Exchange Server, and Exchange Online. The idóneo candidate will help customers optimize and modernize their email and collaboration environments, ensuring high performance, security, and reliability across both on-premises and cloud platforms. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical, and leadership stakeholders.
As a Customer Engineer, you will act as a trusted technical advisor, supporting enterprise customers in the design, deployment, migration, and optimization of Exchange Server and Exchange Online environments, as well as broader Microsoft 365 administration and governance. Note: This position requires fluency in English.
Key Responsibilities

Lead and deliver customer engagements focused on:




Exchange Server (on-premises and hybrid)
Exchange Online
Microsoft 365 administration and governance
Design and implement scalable and secure email architectures across hybrid and cloud environments
Plan and execute migrations from legacy email systems to Exchange Server and Exchange Online
Support migrations from on-premises Exchange to Exchange Online, ensuring minimal downtime and data integrity
Provide advanced troubleshooting, optimization, and post-migration support
Manage and maintain Exchange environments, ensuring high availability, performance, and reliability
Collaborate with customers to define migration strategies, timelines, and best practices
Support compliance, retention, and governance requirements within Microsoft 365
Automate administrative tasks using PowerShell and other tools
Document technical solutions, best practices, and operational procedures
Required Qualifications

1

📌 Exchange Customer Engineer (Madrid)
🏢 Concentrix
📍 Madrid