Location: Barcelona, Spain
We have a great opportunity within the Perfumery & Beauty Business Units as a Customer Experience Specialist based in Barcelona, Spain.
Key Responsibilities

Ensure an effective and efficient day-to-day order management/customer experience operations (including processing customer orders, changing orders, removing order blocks, etc.)
Regularly communicate with sales, logistics (including transportation and warehousing), accounts receivable and planning to resolve issues and ensure that customer expectations are met
Build an intimate relationship with DSM-Firmenich customers and internal stakeholders
Manage daily escalations and issues
Monitor relevant indicators that measure the level of service and propose related action plans for service improvements
Proactively seek innovative ways to enhance customer's satisfaction and improve DSM-Firmenich operating efficiencies
We bring

Work in a dynamic and highly rewarding multicultural environment
Attractive compensation package
Possibility to grow within the company
Versátil work-time arrangements




You bring

3-5 years related experience with Planning and/or Customer Care
Fluent in English and French/Italian (optional)
Excellent planning, organizational and communication skills
Strong negotiation and problem solving skills
Detail oriented and able to work both independently and within a team environment
Excellent computer skills in MS office applications (Word, Excel, Access) and the ability to quickly learn new software/ERP packages, knowledge of SAP environment is a plus
Familiar with working in an industrial (ideally in Flavors & Fragrances) environment
Team player and network builder
Equal Opportunity Statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, auth

📌 Customer Experience Specialist (Madrid)
🏢 dsm-firmenich
📍 Madrid