IT Service Desk Analyst

– Parla, Illescas, Spain

Responsibilities

Record and resolve Service Desk queries within SLA targets.

Day‑to‑day monitoring and updating the Service Desk system, including escalation of tickets where necessary to Senior Analysts, other IT teams, and the IT Service Desk Manager.

Set up and install new PC hardware and software, following departmental procedures and standards.

Carry out routine scheduled IT activities, such as server backups.

Perform administration duties such as adding and removing network user IDs and email accounts in line with departmental procedures and standards.

Qualifications

High School Diploma or GED required; associate or bachelor’s degrees preferred.

Minimum of 5 years of IT support experience.

Knowledge of PC hardware technology, maintenance and repair of PC hardware.

Knowledge of current Windows OS applications, servers and workstations.

Effective, logical problem‑solving abilities, capable of using initiative to provide solutions to recurring problems.

Candidates must be eligible to work in the country where the position is based.

📌 IT Service Desk Analyst (Madrid)
🏢 Hexcel
📍 Madrid