This is

not

only a customer support position.

We’re hiring a

Travel Concierge / Travel Manager

who

owns client outcomes , negotiates directly with partners, and combines

high-touch service, commercial thinking, and operational control .

Your Mission
You are responsible for

turning a client request into a confirmed, well-negotiated, fully delivered ski or mountain trip .

You don’t just assist — you

advise, negotiate, close, and deliver .

What You Will Do
Client Ownership (End-to-End)

Lead direct conversations with clients (chat, email, calls)

Clarify preferences, constraints, budgets, and expectations

Guide clients toward the best-fit solution and

close bookings

Stay responsible for the trip

before, during, and after travel

Travel Design & Partner Negotiations

Design complete ski & mountain travel packages:

hotels & chalets

transfers

Negotiate directly with hotels, chalets, DMCs, ski schools, and local partners

availability & room allocation

upgrades, perks, and added value for clients

Compare multiple partner offers and select the





best commercial and experiential outcome

Maintain and grow long‑term partner relationships

Commercial Thinking & Upsell

Proactively suggest higher‑value or better‑fit options

Increase booking value through relevance, not pressure

Think in terms of

experience quality, conversion, and margin

Balance client satisfaction with commercial goals

Manage bookings, confirmations, changes, and payments

Handle exceptions and last‑minute changes calmly and independently

Ensure accuracy, timelines, and zero loose ends

Product & AI Contribution

Identify recurring client needs, objections, and emotional patterns

Feed insights into our AI‑powered travel assistant

Collaborate with product and marketing teams to improve matching, conversion, and retention

Who You Are
You are

not

a customer support agent.

You are closer to a

travel advisor, travel manager, or concierge with commercial responsibility .

You have ex

📌 Travel Concierge (Madrid)
🏢 Skibookers
📍 Madrid