About The Job
As an IT Account Manager within the Allianz General Network (AGN) Customer Excellence/Front-End Service Management team, you will be responsible for end‑to‑end management of the AGN service lifecycle and serve as the key interface between Allianz Technology and the Allianz operating entities (OEs) across Europe. Your mission is to strengthen the perception of AGN services by delivering tangible results, managing customer relationships, and ensuring alignment between AGN strategy and customer needs. You will report to the AGN Customer Excellence/Front-End Service Management Chapter Lead based in Munich, Germany.

What You Do

Deliver measurable improvements in AGN service perception (e.g., AES, NPS surveys)

Own customer relationship management with key OE stakeholders

Address customer requirements and escalations with AGN squads

Manage official customer communication on behalf of AGN

Align AGN strategy with customer priorities and vice versa

Drive AGN marketing and value proposition

Manage end‑to‑end AGN service lifecycle

Coordinate closely with global AGN squads





Manage AGN service KPIs, SLAs, and pricing discussions

Support risk, incident, and problem management

What You Bring

Technical background in IT network infrastructure at enterprise level

Knowledge and experience with the AGN service portfolio (desirable)

Technical certification in the field of networks (e.g., CISCO certifications) is a plus

Fluency in English and German (spoken and written) is required

Reliable with high precision and attention to detail

Strong teamwork skills with high resilience, self‑organisation, and initiative

Excellent communication and relationship‑building skills

Availability for international business travel

Basic AI knowledge and a genuine interest in leveraging AI tools and technologies

What We Offer

Hybrid work model with up to 25 days per year working from abroad

Performance‑based compensation and benefits including a company bonus scheme, pens

📌 IT Account Manager (Madrid)
🏢 Allianz Technology
📍 Madrid