About our partner
On behalf of our partner Douglas, we seek the best talent to join rindus. Douglas is a retail company for beauty, health and cosmetic products in 19 European countries. We are collaborating to improve their main product channel and e‑commerce. With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain).
What you'll be doing
Design and optimise
end‑to‑end IT service and support processes, including stakeholder alignment and documentation.
Coordinate and manage
multiple service providers and ensure adherence to SLAs and quality standards.
Monitor and report
on service performance; prepare regular reports and presentations for internal and external stakeholders.
Drive continuous improvement
by identifying process inefficiencies and implementing corrective actions.
Support the team lead
with contract management and vendor negotiations.
Act as the interface between technical experts and service agents to foster collaboration and service excellence.
Collaborate as a key member of project teams during IT service rollouts and transformations.
Handle escalation processes professionally and ensure resolution pathways are followed.
Maintain a high level of customer satisfaction through proactive service delivery and communication.
What you'll bring
A university degree in technical, economic or related disciplines.
3+ years of experience
in IT service management or a similar role.
Strong understanding of
IT service management frameworks (e.g., ITIL)
and service quality assurance.
Excellent
communication skills , with the ability to manage diverse stakeholders and teams.
Fluent in
German and English
(written and spoken) — both are mandatory.
Proven skills in
negotiation and conflict resolution .
Strong analytical thinking and solution‑oriented mindset.
What we offer
Being part of dynamic and highly motivated international multicultural team of skilled professionals.
📌 IT Service Manager (Madrid)
🏢 Rindus
📍 Madrid