Greif is a integral leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.
Our Vision
To Be the Advantage That Helps Our Customers Win.
Our Purpose
Creating packaging solutions for life’s essentials.
Job Requisition #
034576 Customer Service Supervisor - Iberia Team Lead (Open)
Job Description
We are looking for a Customer Service Supervisor – Iberia team leader to lead the daily operations of our Customer Service team in Iberia. This role is responsible for ensuring high service standards, supporting team performance,
and driving continuous improvement across customer service activities. It is an excellent opportunity for a professional with a strong customer focus, leadership capability, and a proactive approach.
Key Responsibilities
Lead and supervise the daily work of the Customer Service team (5-7 direct reports)
Ensure service quality, operational efficiency, and compliance with internal procedures
Manage escalated customer issues and support effective resolution
Communicate pricing, product information, delivery dates, and order updates to customers
Collaborate with sales, planning, shipping, and other internal departments
Prepare reports and identify opportunities for process improvement
Train, coach, and support team members to drive performance and engagement
Experience And Education
Experience in customer service, administrative coordination, or commercial support
Proven track record in team leadership and people management
Pro
📌 Customer Service Supervisor (Madrid)
🏢 Greif
📍 Madrid