Description
HP’s AM Customer Assurance organization delivers world‑class service experiences to customers across our Additive Manufacturing portfolio.
HP’s AM Customer Assurance organization delivers world‑class service experiences to customers across our Additive Manufacturing portfolio.
We are looking for a
graduate engineer
to join our team and support the resolution of product and quality issues while developing strong technical and problem‑solving skills.
This role provides hands‑on exposure to troubleshooting, escalation management, and collaboration with Product Engineering, Quality, and Services teams. Guided by experienced engineers, the successful candidate will progressively build expertise in system behavior, root cause analysis, and product and services improvement processes.
Responsibilities
Support the investigation and resolution of customer issues and product escalations
Assist in data collection, log analysis, and basic troubleshooting activities
Contribute to root cause analysis and corrective action tracking
Help document findings and resolution steps
Cross‑Functional Collaboration
Collaborate with cross‑functional teams (R&D;, Quality, Services) to support issue resolution
Participate in technical discussions and learn structured problem‑solving approaches
Assist in preparing summaries and input for internal reporting
Continuous Improvement & Learning
Identify recurring issues with support from senior engineers
Contribute to improvement initiatives related to documentation, system limitations, training, and support processes
Learn and apply structured methodologies for problem‑solving and continuous improvement
Product Engineering Exposure
Support analysis of product behavior, contributing structured feedback to improve the product based on field issues
Participate in defect analysis and validation activities, including reproduction of issues in lab environments
Assist in translating customer issues into technical problem st
📌 Graduate Product Support Engineer (Madrid)
🏢 HP
📍 Madrid