Global Implementation Program Manager

ADP Celergo Organization is committed to providing World Class Service to clients by hiring, developing and retaining qualified service professionals; by treating each client contact as a service opportunity and by delivering outstanding customer care to client associates.
The Global Implementation Program Manager is fully responsible for the end-to-end delivery of ADP Celergo's general implementation programs. The Program Manager acts as client Account Owner throughout the Client's ADP Celergo Implementation journey, acting as single point of Associate contact for the Client's Program leadership. They will ensure all Project teams are equipped to deliver their Projects in-line with the Program rollout, scope and budget.
Role objectives

To stand as

ADP

single point of contact facing the Client (HQ/Program leadership) for the implementation Program for global clients.
To manage efficient global implementation programs of

ADP Celergo

alongside

multiple ADP product

and/or service within the scope of the program (ADP Workforce Manager,



ADP Integration solutions, Payment Support Services, etc.) across the Client organization.
Typically >=10 Countries & multiple services OR >=20 countries and max 1 additional service

These programs can either be in mid-market or up-market segment

Monitor and manage the Client relationship and satisfaction at headquarters level throughout implementation.
Provide a consultative approach to solve potential issues that may prevent the satisfactory and timely completion of the global program.
To ensure a high-quality transition from implementation to service for all products/services with the assigned client.
Success representative (at HQ level).
To participate into business improvement projects, support pre‑engagement meetings with client and prospect clients.
Develop and enhance strategic business partnerships, building trust with our client's key decision‑makers to understand their business and

📌 Global Implementation Program Manager (Madrid)
🏢 Fairygodboss
📍 Madrid