It’s fun to work in a company where people truly BELIEVE in what they’re doing

Job Description:

Shape Tomorrow’s Cloud—Lead Critical Support for a General Technology Ecosystem
About Ingram Micro
Ingram Micro powers the global IT ecosystem—connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world’s population and our digital platform, Ingram Micro Xvantage™, we enable smarter, faster, and more scalable ways to do business. Together, let’s shape tomorrow by driving technology forward and creating real impact across the globe.

About the Team
Our Unified Support team sits at the heart of this mission—ensuring technology runs seamlessly for customers worldwide. Through deep technical expertise, cross-functional collaboration, and a relentless focus on customer success, we solve complex challenges across cloud and ERP-integrated environments while improving reliability, performance, and customer satisfaction.

The Role: Senior Technical Support Engineer
As a Senior Technical Support Engineer,



you will act as a

technical authority for complex customer challenges , owning escalations across Azure, AWS, and ERP-integrated environments. You will lead incident response, drive root cause analysis, and partner cross-functionally to improve system resilience and customer experience.

What you’ll do:

Troubleshoot and resolve advanced issues across Azure/AWS services

Support hybrid, multi-cloud, and on-premises integrations

Lead critical incident response, including bridge calls and service restoration

Diagnose outages, performance issues, and configuration errors using monitoring tools and logs

Troubleshoot ERP and SAP integrations, ensuring stable data flows and operations

Conduct root cause analysis (RCA) and drive long-term improvements

Collaborate with Engineering, Product, ERP, and vendor teams

Maintain documentation, mentor junior engineers, and improve support processes

What Y

📌 Senior Technical Support Engineer (Madrid)
🏢 Ingram Micro
📍 Madrid