Customer Experience Leader: CX Transformation (Madrid)

Customer Experience Leader: CX Transformation (Madrid)

15 ago
|
papernest
|
Madrid

15 ago

papernest

Madrid

papernest, a European scale‑up with a strong Barcelona footprint, seeks a Customer Experience leader to drive premium service and operational excellence. You will translate strategy into KPIs, analyse feedback, and escalate complex issues to ensure a consistently outstanding customer journey.
You will coach team leaders and shape a high‑performing CX culture across multiple markets. The role demands 3–4 years in customer care leadership, fluency in French and Spanish, and strong data skills.

📌 Customer Experience Leader: CX Transformation (Madrid)
🏢 papernest
📍 Madrid

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