We’re looking for an

IT Platform Service Manager

to take ownership of our ERP platform services, acting as the main point of contact for external vendors and the guardian of platform stability across Sonova.
You’ll start by managing Dynamics services, with a planned transition toward SAP S/4HANA, working closely with global stakeholders and external service providers. This is a hands‑on governance role with strong ownership of incidents, problems, processes, and vendor performance.
What You’ll Do
Own end‑to‑end service delivery, incidents, service improvements and Problem Backlog to eliminate systemic technical debt
Govern and challenge external L2/L3 vendors (SLAs, KPIs, costs, backlog) to deliver permanent technical fixes
Lead major incident coordination and root‑cause resolution
Drive service transitions (new vendors, onboarding, handover)
Ensure supportability, stable operations, and platform health – even during change
Communicate clearly with business stakeholders and influence without authority
What You Bring




ERP implementation experience is a must (SAP S/4HANA strongly preferred)
Several years of vendor governance / managed services leadership
Strong ITIL / service management background
Ability to govern and challenge external L2/L3 vendors (SLAs, KPIs, costs, backlog) to deliver permanent solutions
Confidence to lead and manage through ambiguity and organizational change
More About What We Offer
As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our adaptable hybrid working model.
We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.
Be part of a major IT transformation, right from the start
Shape ways of working, s

📌 IT Platform Service Manager (Madrid)
🏢 Sonova Group
📍 Madrid