For our offices in Granollers we are currently looking for an Order Management Specialist to manage national accounts.
Responsibilities / Tasks

Customer service

Answer phone calls and manage requests made by customers.
Distribute calls to other colleagues or departments if necessary.
Receive customer requests via e‑mail and handle their management.
Distribute requests from the common customer-service inbox to the appropriate colleagues.

Quotation Management

Receive requests and manage quotations.
Follow up the acceptance of offers whenever possible and at the request of the superior.

Order Management

Manage customer purchase orders.
Create sales orders and purchase goods for the central warehouse.
Follow‑up delivery and coordinate with Supply Chain & Logistics for order‑delivery tracking.

Administrative management of service requests

Receive and register service requests in the system.
Assign initial date and service technician based on availability and geographic area.
Support Coordinators with allocation of resources.

Invoicing of services





Generate proforma and final invoices after verifying documentation and data.
Track and receipt of orders for billing.
Issue credit notes in compliance with general approval guidelines.

Management of maintenance contracts

Register relevant contract information in the system.
Control intervention dates and modifications in the list of materials during the contract term.
Handle billing related to maintenance activities.

Management of incidents that arise during each phase of the “order to cash” process until resolution.
Travel management for technicians and other colleagues.
Your Profile / Qualifications

Studies in Administration & Finance.
Minimum 1–2 years of experience in the back‑office department (Order Manager role).
Training, knowledge, and experience in administration.
Experience as part of a project‑management team.
Sensitive leadership personality with experience leading high‑performance production organizat

📌 Order Management Specialist (Madrid)
🏢 Gea Germany
📍 Madrid