(fluent German & English) Customer Support Consultant (Spain, remotely)

(fluent German & English) Customer Support Consultant (Spain, remotely)

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Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a

Customer Support Consultant

today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

Provide exceptional customer support via emails
Process account seizures (e.g., freezes, wage garnishments) in a timely and compliant manner
Provide information on loan terms, account details, and legal matters




Manage tickets and workflows using Zendesk and Jira
Maintain clear and structured case documentation
Collaborate with internal teams to ensure efficient issue resolution
Meet team KPIs
Always be up-to-date with cutting-edge technology
Securely work with customers' sensitive information
Apply the latest and greatest customer happiness practices

What you need to succeed in this role:

Excellent English and German skills (C1 for both spoken and written)
Experience in customer support
Background in banking, legal, or financial services
Solid understanding of GDPR and data privacy standards
Proficiency in using Zendesk and Jira
Analytical and research skills
Strong attention to detail and reliability when handling sensitive or legal information
Positive and responsible attitude
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus:

E

📌 (fluent German (Madrid)
🏢 SupportYourApp
📍 Madrid