In a context of strong growth and a demanding environment, we are looking for a Responsable de atención al cliente / Warehouse Success who will serve as a key link between the warehouse, quality standards, and operational performance. The goal is to ensure reliable, smooth, and compliant execution , serving our customers and teams.
Respond to customer requests, advise them, and ensure high-quality follow-up
Ensure end-to-end resolution (analysis, action plan, communication, closure)
Monitor billing items (verification, consistency, handling discrepancies) in collaboration with the relevant teams.
Support portfolio growth
Contribute to the portfolio’s business development (opportunities, needs, projects) in close collaboration with Account Management
Continuous improvement & management




Prepare and participate in steering committee meetings (activity updates, improvement plans, projects)
Contribute to improving on-site routines and processes (quality, timelines, customer experience)
2 years of experience in a customer-facing role (customer service, account management, operations, coordination, etc.).
~ Fluency in English
~ Proficient with tools (Excel/Google Sheets; A rapidly expanding company: join a well-funded company where your work will yield immediate and visible results.
Adaptable daytime hours
Annual bonus tied to individual performance
Health and life insurance coverage

📌 Responsable de Atención al Cliente y Cajas (España)
🏢 Bigblue
📍 España