About us:

At Homeclub, we manage over 1,500 move-in ready, professionally decorated apartments, all designed with our clients' comfort and lifestyle in mind.
Our goal is to make living well easy, wherever and whenever you choose. We started in Spain and are now expanding into the U.S. and Latin America.
We envision a world full of possibilities, where location is adaptable and housing doesn’t limit your options. Help us turn this vision into a reality.
We are looking for talented individuals to join us on our exciting journey to redefine the rental market—from Madrid to the world.

Our culture:

We are a diverse and dynamic team of professionals from over 18 nationalities, united by a shared vision: to transform the global rental market.
At Homeclub, we foster a culture that values continuous learning, open feedback, and personal growth. Every team member is empowered to share new ideas and take ownership of their professional development in a flexible and collaborative environment.
Our hybrid work model adapts to individual needs,



and we believe in celebrating together—whether through after-work events or recognizing every achievement, big or small ?.

What you'll do:

Respond to phone calls, emails, and online chats in a professional and courteous manner.
Efficiently address guest concerns and resolve issues to ensure their satisfaction.
Document and manage incidents using our Property Management System (PMS).
Coordinate with the cleaning, maintenance, warehouse, and quality teams to resolve on-site issues efficiently.
Maintain clear communication with all teams involved in guest satisfaction to optimize operational processes.
Keep meticulous records of interactions with guests.
Attend all the issues reported by guests during their stay in a timely and professional manner in accordance with established SLAs. Continuously monitor incidents until their complete resolution.
Monitor expenses and coordinate necessary actions to stay within budget limits.
Identify oppor

📌 Guest Experience Intern (Madrid)
🏢 Homeclub
📍 Madrid