The Field Support Representative provides hands-on technical support to existing customers and prospects using membrane systems (Ultrafiltration (UF), Microfiltration (MF), Nanofiltration (NF), and Reverse Osmosis (RO)). This role is responsible for executing field service activities, including troubleshooting, plant surveys and pretreatment assessments, sampling, pilot commissioning and start-up, membrane cleanings, chemical changeovers, operator training, system repairs, and performance optimization. The Field Support Representative serves as a key technical representative of AWC in the field and is expected to deliver high-quality support with technical expertise, professionalism, responsiveness, and a strong focus on customer satisfaction.

Duties/Responsibilities:
Provide responsive, professional field support to existing customers and prospects.
Perform plant surveys, system evaluations, troubleshooting, and pretreatment assessments to identify operational issues and opportunities for improvement.
Collect water, membrane, deposit,



and other samples for laboratory analysis and assist with membrane removal/offloading for autopsies when required.
Perform and support membrane system cleanings (CIPs), chemical changeovers, commissioning, start-ups, and system optimization.
Commission, operate, monitor, clean, and maintain AWC pilot systems at customer sites.
Monitor membrane system performance and operating data and communicate findings and recommendations to the Applications and Technical Sales teams.
Provide customers with appropriate technical guidance on membrane system operation, chemical programs, cleaning, and maintenance.
Build and maintain strong relationships with plant operators and customer personnel by providing professional, responsive, and solutions-oriented technical support.
Follow up on field visits and recommendations to help ensure identified issues are addressed and customers receive appropriate ongoing support.
Identify and communicate custome

📌 Field Support Representative (Barcelona)
🏢 AWC (American Water Chemicals)
📍 Barcelona