The job based on United Arab Emirates - Abu Dhabi

JOB PURPOSE/SUMMARY:
The Key Account Lead is responsible for effectively managing and coordinating Engine Shop Visits with internal and external customers, ensuring adherence to Sanad Aerotech’s financial long-term targets. The role involves building strong customer relationships, overseeing visit requirements, collaborating with internal teams, providing timely updates, and identifying opportunities for improvement to foster successful long-term partnerships.

Key Account Lead may be responsible for a larger and more complex portfolio of customer accounts compared to the junior key accounts managers. They may handle high-value or strategic accounts that require special attention.

Lastly, they may also be requested to provide mentoring/coaching to junior accounts managers to help them further develop their skills and knowledge to successfully manage customer accounts.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
1.Account Management (25% of time)
- Manage and oversee assigned key accounts,



taking full responsibility for their performance, profitability, retention, and customer satisfaction.
- Identify up-selling opportunities, analyze performance metrics, and implement strategies to optimize performance and drive profitability.
- Proactively address any issues or challenges that may arise with the accounts to maintain a positive and productive relationship, including the management of possible outstandings as per Sanad procedures.

2.Coordination and Collaboration (20% of time)
- Collaborate and coordinate with multiple internal departments, including engineering, operations, logistics, and supply chain, to plan and execute Engine Shop Visits effectively.
- Demonstrate excellent coordination and communication skills to ensure seamless and efficient planning and execution of shop visits.

3.Data Management and Communication (20% of time)
- Attend regular meetings with internal teams and external customers to facilitat

📌 Key Account Manager (Madrid)
🏢 The Sanad Group
📍 Madrid