At Hays, we are looking for a Network Operations Engineer to support the daily operation, troubleshooting and continuous improvement of our OT network environment.
This is a hands-on operational role. The candidate must be able to work independently, analyse incidents in a structured way, and interact with different technical teams and stakeholders in an international environment.
What you will do
- Proven experience in network operations, ideally in complex enterprise or industrial environments.
- Strong troubleshooting skills across multiple layers:
- Handle daily network operations activities, including incidents, service requests, changes and troubleshooting.
- Investigate connectivity issues across the full network path, not only at firewall level.
- Support troubleshooting of site-to-datacenter connectivity, VPNs, routing, switching, WAN links and firewall policies.
- Analyse incidents using monitoring tools, logs, ticket information and technical documentation.
- Assess impact and urgency of incidents, including major/P1 situations.
- Communicate clearly with internal teams,
service owners and stakeholders during incident handling.
- Document findings, actions taken, technical decisions and handover information.
- Support network changes following agreed change management processes.
- Work with senior engineers, architects and other teams, but without requiring constant supervision.
- Contribute to improving operational documentation, troubleshooting guides and handover material.
What we are looking for
- Proven experience in network operations, ideally in complex enterprise or industrial environments.
- Strong troubleshooting skills across multiple layers:
- firewalls
- routing
- switching
- WAN connectivity
- VPN/IPsec
- monitoring and logs
- Experience with firewalls, ideally Palo Alto, but equivalent experience with Fortinet, Cisco ASA/FTD, Check Point or similar is also relevant.
- Good understanding of routing and switching fundamentals.
- Experience
📌 Network Operations Engineer_- ENGLISH (Valencia)
🏢 Hays
📍 Valencia